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Privacy Policy

Techmatrix innovations > Privacy Policy

Privacy Policy

Last Updated: 01/05/2025

At TechMatrix Innovations (https://techmatrixinnovations.in), your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our website, products, or services.

We are proud to be ISO/IEC 27001:2022 certified, which means our data security and information management systems meet internationally recognized standards for safeguarding sensitive information.

1. Who We Are

TechMatrix Innovations is a leading Indian IT company providing end-to-end services in:

  • Custom Software Development

  • Mobile and Web Application Development

  • SEO and Digital Marketing

  • Networking & Server Solutions

  • SaaS Platforms including Virtual Number & Cloud Communication Services

This policy applies to all visitors, clients, and users who engage with our services or website.

2. What Information We Collect

We collect two types of data:

a. Personal Information

Includes but is not limited to:

  • Name, email, phone number, and address

  • Company name and job title (if applicable)

  • Billing information for paid services

  • User credentials (for access-controlled services)

b. Technical Information

Collected automatically via cookies or analytics tools:

  • IP address, browser type, device info

  • Location data (approximate)

  • Pages visited and time spent on site

  • Clickstream and usage behavior

3. How We Use Your Information

We use your data to:

  • Provide and improve our services

  • Respond to inquiries and offer support

  • Process payments and manage subscriptions

  • Send updates, alerts, and newsletters (opt-in only)

  • Detect, investigate, and prevent fraud or misuse

  • Comply with legal, regulatory, or certification requirements

We follow the principles of data minimization and purpose limitation as per ISO 27001.

4. Information Sharing

We do not sell or rent your personal data to any third parties.

We may share data with:

  • Trusted third-party service providers (e.g., payment gateways, hosting providers) under strict confidentiality agreements

  • Legal or regulatory authorities if required by law

  • Internal departments for operational purposes

All third-party integrations are evaluated for compliance and security under our ISO/IEC 27001:2022 protocols.

5. Data Security

We implement stringent security measures to protect your data including:

  • Encrypted data storage and transfer (SSL/TLS)

  • Multi-factor authentication and access controls

  • Regular security audits and risk assessments

  • Secure coding and development practices

  • Employee confidentiality agreements and training

These controls are enforced under our ISO/IEC 27001:2022 certified Information Security Management System (ISMS).

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for non-essential data usage

  • Request data portability (if applicable)

  • File a complaint with the relevant data protection authority

To exercise any of the above rights, email us at Support@techmatrixinnovations.in

7. Cookies and Tracking

We use cookies for:

  • Session management

  • Site performance tracking

  • User behavior analytics (e.g., Google Analytics)

You can manage or disable cookies via your browser settings. Note: some features may not work properly if cookies are disabled.

8. Data Retention

We retain your data only as long as:

  • It is necessary for the purposes outlined above

  • Required by law or contractual obligation

  • Necessary to support ongoing services or dispute resolution

After the retention period, your data is securely deleted or anonymized.

9. International Data Transfers

Our systems and servers are hosted in India. However, if data is transferred internationally (e.g., via third-party integrations), we ensure proper safeguards are in place as required by ISO 27001 and applicable data protection laws (e.g., SCCs, DPA addendums).

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it regularly.

11. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

TechMatrix Innovations
📧 Email: Support@techmatrixinnovations.in
🌐 Website: https://techmatrixinnovations.in
📞 Phone: +91 7075520296